THE BROOK SCHOOL ON BROADWATER FARM

Wellbeing Support – Who to Talk To

R · E · S · P · E · C · T  –  A Wellbeing Mindset

At The Brook, every adult in the school is here to support you and your child. You do not usually need an appointment to speak to someone. Our open door policy means any member of staff is available to listen, help or point you in the right direction. If you are ever unsure who to speak to, start with your child’s class teacher — they will always know the next step.

🚪  Open Door Policy

Any family can approach any member of staff at any time — before school, at drop off or pick up, or by telephone or email. No concern is too small. No question is too informal. We want to hear from you.

If you are concerned about…

Speak to…

How to reach them

Your child's day-to-day wellbeing, progress or behaviour

Class Teacher

Home–school communication book daily • Direct email to class teacher • Speak at drop-off or pick up

Family support, form-filling, accessing services or anything you need help navigating

Felicia Rock Child and Family Liaison

At the school gate every morning and afternoon • No appointment needed • Call the school office

Your child's emotional or mental health needs, or a concern about a specific behaviour

Sukina Campos (Deputy Headteacher) or Carlos Teixeira (Behaviour & Wellbeing Lead)

Thibaut De Wolf ( Assistant Headteacher)

Via the school office • Through your child's class teacher • At EHCP annual review meetings

A safeguarding concern or a concern about a child's safety

Designated Safeguarding Lead (MD)

Or safeguarding team member

Contact the school office immediately • All concerns are treated seriously and acted upon promptly

A concern that has not been resolved or that needs senior leadership attention

Maureen Duncan Headteacher

Direct email • Request a meeting through the school office or Lowri Banfield ( Head’s PA). The Headteacher is accessible to all families

Independent advice about your child's SEND provision or EHCP

SENDIASS

Free, independent and confidential service • Information available from the school office and on the SEND page of this website

BEHAVIOUR & WELLBEING LEAD

Carlos Teixeira

PBS Team Lead and Mental Health Champion. Specialist in positive behaviour support and children's mental health. Leads the school's wellbeing and PBS team across all 18 classes. EHCP reviews

→ Via school office or class teacher

CHILD & FAMILY LIAISON OFFICER

Felicia Rock

Your first, most accessible point of contact. Available at the school gate every morning and afternoon. Supports families with any need — big or small, practical or emotional. Referrals to GEMS. Organises and leads on SHARE group ( wellbeing of parents)

→ At the gate daily. No appointment needed.

NURTURE LEAD / OT ASSISTANT

Perry Aydin

Delivers therapeutic Nurture Group sessions and home visits for families needing additional support. Works with GEMHS, the NHS Mental Health Support Team, and receives clinical supervision. Named member of the PBS team.

→ Via Deputy and AssistantHeadteacher referral

ASSISTANT HEAD TEACHER / MENTAL HEALTH CHAMPION

Thibaut De Wolf

Senior leader and Mental Health Champion. Responsible for Referrals to CAMHS, EHCP reviews and supports the school's whole approach to mental health. Named member of the PBS team.

→ Via school office

DEPUTY HEADTEACHER

Sukina Campos

Coordinates all SEND and wellbeing provision. Facilitates with Child and Family liaison on wellbeing for parents. EHCP reviews and oversees pastoral support across the school.

→ Via school office or class teacher

HEADTEACHER

Maureen Duncan

Accessible to all families. Available for concerns at any level. Leads the school's whole-school wellbeing vision. EHCP Reviews.

→ Email or request meeting via school office or Lowri Banfield ( Head’s PA)

If Your Child Cannot Tell Us Themselves

At The Brook, most of our pupils are non-verbal and cannot tell a teacher directly when something is wrong. Every member of staff is trained to recognise changes in behaviour, body language and engagement that signal a pupil needs support. Every child has a named key adult who knows them individually. If your child is distressed at home, please contact us — we will work with you to understand what your child is communicating and how we can help.

External and Independent Support

SENDIASS (Haringey)

Free, independent and confidential advice and support for families of children with SEND. Available to all Brook families. Contact information available from the school office.

GEMHS – Haringey Guided Emotional and Mental Health Support

The school works with GEMHS, Haringey's NHS Mental Health Support Team, who provide clinical support for identified pupils and families. Referrals are made through the Deputy Headteacher, Sukina Campos & Assistant Headteacher Thibaut De Wolf

In a mental health crisis?

Call 111 (Option 2 for mental health) or go to your nearest A&E if you are concerned about immediate safety.